Skip to main content

What is a transaction reversal?

A reversal is when a merchant cancels a recent transaction, typically the same day.

It’s not a refund nor a cashback; the original payment is voided, like it never happened

Often used to correct errors before the transaction is fully processed.

πŸ“Œ Funds held during a reversal are typically returned within 1 business day

Common Reasons for a Reversal

  • Duplicate charge β€” accidentally billed more than once

  • Wrong amount β€” cashier entered an incorrect figure

  • Customer cancelled immediately β€” transaction was voided on the spot.

  • Terminal error β€” technical issue caused an invalid charge

What Should I Do If a Reversal Happens?

Nothing is required from you.

Did this answer your question?