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Common Reasons for Document Rejection

  • Expired ID document

  • Name or address did not match your Gnosis Pay profile

  • POA document was older than 3 months

  • Screenshot was submitted instead of a photo or full PDF

  • Image was blurry, had glare, or was cropped

  • Unaccepted document type

If your verification fails, you can try again by submitting a corrected or different document.

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