If you've initiated a passkey recovery process for your Gnosis App login and haven't received the expected follow-up email after 72 hours, here are the steps to resolve this issue:
First, verify that the recovery email hasn't been delivered to your spam or junk folder. Recovery emails can sometimes be filtered by email providers.
Wait for the Full Recovery Period
The passkey recovery process requires a 72-hour waiting period for security purposes. Make sure the full 72 hours have passed since you initiated the recovery process before expecting the follow-up email.
Contact Support
If you've waited the full 72 hours and still haven't received the recovery email, you'll need to contact Gnosis support directly. When reaching out, include:
The date you started the recovery process
The email address associated with your account
Confirmation that you've checked your spam/junk folders
Response Times
Please note that support response times may be longer than usual due to operational changes. Your request will be prioritized appropriately based on urgency.
For immediate assistance with passkey recovery issues, contact the Gnosis support team with the details mentioned above.