Gnosis App

This article describes the way a user connect to Gnosis App and introduces the concept of Passkey.

Why don't I need a password?

This articles provides all the steps to recover an account from a user's perspective.

How to recover my account?

This articles guides user in case their facing a login creation screen.

Why am I sent back to login creation?

This article is specifically dedicated to old user of Metri, who are migrating to Gnosis App.

How do I solve migration errors when moving from Metri to the Gnosis App?

This article briefly explains how to fix the issue related to the wrong passkey.

No wallet found for this passkey?

This article briefly describe a fix to the card page malfunction.

Why the card page doesn't work?

This article answers the question related to IBAN connection on a previous Monerium account.

"Authorization code missing in redirect" error when finalizing IBAN connection?

This article explains why users cannot connect to their existing Gnosis Pay card.

"Verification failed" when trying to connect my existing Gnosis Pay card?

This article describes the path for a user to transfer his Monerium IBAN to Gnosis App.

How do I connect my IBAN to the Gnosis App?

This article describes the procedure to follow in case your physical card got lost or stolen.

My physical card has been lost/stolen, what can I do?

This article explains why a user could face an error never mentioned in this FAQ.

What to do when you are facing an unexpected error?

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.