Gnosis App uses passkeys for authentication. If you can't log in, and you had set up email recovery when you signed up, this article will walk you through how you can recover your account using the email recovery method. Note that email recovery is just one of several pre-configured recovery methods available in the Gnosis App.
This guide is specifically for Gnosis App accounts. If your account was created with Gnosis Pay, please refer to the Gnosis Pay recovery process instead, as the steps outlined here will not apply.
Under the login button on the home screen, press the "Trouble logging in?" link.
That should bring you to this troubleshooting page. Your first option should be to reset your app, as this often fixes some login issues.
If, after resetting, you are still unable to log in, and you've set up email recovery, then press "Recover via Email" to initiate the process. If you did not set up email recovery or any other recovery method during the initial configuration, there is no self-service recovery option available. In such cases, you will need to contact support for assistance.
If, after resetting, you are still unable to log in, and you've set up email recovery, then press "Recover via Email" to initiate the process.
Fill in the email you used during registration. A verification email will be sent to you. Check your inbox and get the six-digit verification code.
After entering the six-digit code, you will be asked to add a passkey. This will be the new passkey you use to log into the account. Save it in your password manager. You may want to name it "Gnosis App recovery" to differentiate it from your old passkey.
For security reasons, you will now be entered into a three-day waiting period. You'll be notified by email when the waiting period is over.
After three days, you can activate the new passkey that you created. Your old passkey will no longer work after this step.
That's all. Now you should be able to log back into your Gnosis account.
If you're still having issues logging into your account, please contact us via the built-in chat in the Gnosis App.
If your account is with Gnosis Pay, please consult the Gnosis Pay support resources for further assistance.