Gnosis App is continuously evolving and actively improving its infrastructure, features, integrations, and overall user experience.
As part of this ongoing development process, users may occasionally experience temporary disruptions, degraded performance, or intermittent service instability.
These issues are typically short-term and may occur during:
System upgrades,
Network maintenance,
Infrastructure migrations,
Smart contract updates,
Third-party service interruptions,
Periods of unusually high network activity.
What Types of Issues Can Occur?
Users may occasionally encounter temporary issues affecting certain features or services within Gnosis App, including:
Delayed or failed Circles issuance or transfers,
Slow or unsuccessful digital asset transactions,
Swap execution delays or failures,
Network congestion or RPC connectivity issues,
Temporary unavailability of external service providers,
Delayed balance or transaction updates,
User interface responsiveness issues,
Visual bugs or unexpected application behavior.
In many cases, these issues are related to blockchain network conditions, third-party infrastructure providers, or ongoing platform improvements.
What Should I Do if I Encounter an Issue?
If you experience technical issues while using Gnosis App, we encourage you to report them through the available support channels.
You can:
Check the FAQ : help.gnosis.io
Contact support directly through the in-app support chat,
Send detailed feedback via email to [email protected]
When reporting an issue, providing additional details such as:
Wallet address,
Transaction hash,
Screenshots,
Device information,
Error messages,
Time of occurrence,
can help the technical team investigate and resolve the issue more efficiently.
Ongoing Improvements and Support
The Gnosis technical and support teams actively monitor platform performance and work continuously to improve stability, reliability, and overall functionality.
Reported issues are reviewed and prioritized as quickly as possible in order to minimize disruption and improve the user experience across the platform.