When migrating your account from Metri to Gnosis App, you may encounter various error messages such as "Failed to complete migration", "Error validating migration passkey", or "Failed to redirect to validation page". These errors can prevent you from successfully transferring your account to the new platform.
Answer
Here are the most effective troubleshooting steps to resolve migration errors:
Try a Different Browser
If you're experiencing migration errors, try using a different browser. Some users have successfully completed migration by switching from their mobile app to Safari or other browsers.
Clear Browser Data and Reset
Follow these steps to clear your browser data:
Go to Chrome → Settings
Select "Privacy and security."
Click "Clear browsing data."
Select:
Cookies and other site data
Cached images and files
Set the time range to "All time."
Click "Clear data."
Uninstall the Gnosis PWA
Restart your browser
Reinstall the PWA from the site
Alternative Recovery Method
If you have your seed phrase (12 words), you can bypass the migration process entirely:
Go to the Gnosis App login page at https://app.gnosis.io/
Click "trouble logging in?"
Choose "recover via external owner."
Use your seed phrase to import your account
Create a new passkey
For Passkey Issues
If you're having trouble with passkeys during migration:
Ensure your passkey manager (like Bitwarden) is enabled in your system settings under "AutoFill Passwords and Passkeys."
Try the migration on a different device if passkeys aren't working on your current device
When to Contact Support
If the above steps don't resolve your issue, contact support with:
A screen recording of your migration attempt
Any error messages you receive (copy the full error text)
Your wallet address for review
The migration process should verify your existing Metri passkey first, then create a new passkey for the Gnosis App. If you continue experiencing issues after trying these solutions, the support team can escalate your case for further review.