A Shop order may fail if the offer is unavailable, your account is not eligible, you do not have enough gCRC, or the transaction cannot be completed. This guide explains the most common reasons a transaction may fail and what you can check before trying again.
Before you start
The Gnosis App Shop lets eligible users redeem available offers using gCRC.
To complete a Shop buy, you need:
access to your Gnosis App account
enough gCRC for the offer
an available Shop offer
an account that meets the offer requirements
a successful transaction confirmation
Shop offers can change over time. Some offers may have limited availability, account requirements, weekly caps, or maximum transaction amounts.
Why a Shop buy order can fail
A Shop order can fail for different reasons.
The most common reasons are:
the offer is no longer available
the offer has sold out
you do not have enough gCRC
you reached a weekly redemption limit
the ordered amount is above the offer limit
your account is not eligible for the offer
the transaction was not confirmed
the transaction failed while processing
the app could not complete the order because of a temporary issue
If it fails, your gCRC should not be spent unless the transaction was successfully completed.
Check your gCRC balance
Most Shop offers are paid with gCRC. If your gCRC balance is lower than the price of the offer, it cannot be completed.
Before trying again, check that you have enough spendable gCRC in your Gnosis App wallet. Your visible balance and your spendable balance may not always be the same, depending on how your gCRC is held and whether it can be used for that specific offer.
Check whether the offer is still available
Some Shop offers are limited. An offer may disappear or fail at checkout if:
the offer sold out
the offer expired
the available allocation was used
the offer was paused
the offer is no longer available to your account
the offer changed while you were trying to redeem it
The Shop view inside Gnosis App is the best place to check what is currently available to you.
Check offer limits
Some Shop offers may have limits. These can include:
a maximum amount per order
a maximum number of redemptions
a weekly cap
an account-level cap
a limited total supply
a limit based on the type of offer
If you reached a limit, you may not be able to complete another order until the limit resets or the offer becomes available again.
If the transaction is pending
An order may appear pending while the transaction is being processed.
While a transaction is pending, avoid repeating the same buy too quickly.
Trying again before the first transaction finishes may create confusion or duplicate attempts. Wait for the transaction to complete or fail before starting a new transaction.
If the transaction failed
If the transaction failed, the order was not completed. You can check your transaction history to see whether the transaction was successful, pending, or failed.
If the transaction failed and your gCRC balance did not change, you can try again after checking that the offer is still available, your balance is sufficient, and your account is eligible.
If your gCRC was deducted but the order doesn't appear
If your gCRC was deducted but the buy does not appear to have completed, check your transaction history first.
The transaction may still be processing, or the transaction may be recorded under a Shop, Marketplace, bid, redemption, or offer-related label.
Avoid making the same transaction again until you understand the status of the first transaction.
If the offer price changed
Some Shop offers may have changing prices, rates, or available amounts. If the price or rate changes before your transaction is confirmed, the order may not complete as expected. Always review the final offer details before confirming a Shop transaction.
Important notes
Only confirm a Shop buy order after reviewing the offer details, price, limits, and eligibility. Shop offers can change, sell out, expire, or become unavailable. Do not repeat a the order while a transaction is still pending.
FAQ
Why did my Shop order fail?
Your Shop transaction may have failed because the offer was unavailable, your gCRC balance was too low, you reached a limit, your account was not eligible, or the transaction could not be completed.
What currency do I need for Shop orders?
Shop orders are usually paid with gCRC.
Why can’t I buy an offer even though I have gCRC?
You may not have enough spendable gCRC, the offer may have limits, or your account may not be eligible for that offer.
Why did the offer disappear?
The offer may have sold out, expired, been paused, or become unavailable to your account.
Why do I see different offers than another user?
Shop offers may vary by account, region, eligibility, availability, and timing.
What happens if I reached a weekly limit?
If you reached a weekly limit, you may need to wait until the limit resets before redeeming the same type of offer again.
Should I try again if my transaction is pending?
No. Wait until the pending transaction completes or fails before trying again.
What should I check if my transaction failed?
Check your gCRC balance, offer availability, account eligibility, and transaction history before retrying.
What if my gCRC was deducted but I do not see the order?
Check your transaction history. The transaction may still be processing or may appear under a Shop, Marketplace, bid, redemption, or offer-related label.
Can Shop offers change over time?
Yes. Shop offers can change, sell out, expire, or have different rates, limits, and availability over time.