If you see the same Gnosis Card payment charged twice, check whether both transactions are completed or whether one is still pending.
Sometimes a payment can appear twice temporarily because one transaction is still being processed. In other cases, the merchant or card processor may have created a duplicate charge.
Check the transaction status
Open your card transaction history and check both payments.
Look for whether each transaction is:
pending
completed
reversed
refunded
declined
If one transaction is pending, it may still be released or reversed automatically. If both transactions are completed, it may be a duplicate charge.
Contact Gnosis Pay support
For double-spending or duplicate Gnosis Card charges, contact Gnosis Pay support directly at: [email protected]
Include as much detail as possible, such as:
the merchant name
the transaction date
the amount charged
whether both charges are completed or pending
screenshots of the duplicate charges, if available
Do not share your full card number, PIN, card security code or passkey.
FAQ
Why do I see the same card payment twice?
It may be a temporary pending transaction, a merchant authorization issue, or a duplicate completed charge.
Should I wait if one charge is pending?
If one transaction is pending, it may still reverse automatically. Check the status before assuming it is a final duplicate charge.
What if both charges are completed?
If both charges are completed, contact Gnosis Pay support at [email protected].
Who handles Gnosis Card duplicate charges?
Gnosis Pay support handles Gnosis Card payment issues, including duplicate or double charges.
What should I include when contacting support?
Include the merchant, amount, date, transaction status, and screenshots if available. Never include sensitive credentials or full card details.