KYC (Know Your Customer) verification is a critical process to ensure compliance and security. One key component of this process is submitting an acceptable proof of address document. Below, we outline the requirements, accepted and non-accepted documents, common reasons for rejection, and best practices to ensure a smooth verification process.
Requirements for Proof-of-Address (PoA)
To be accepted, your proof of address document must meet the following criteria:
Display your name exactly as it appears on your ID.
Be issued within the last 3 months. Documents older than this will be rejected.
Show your full residential address clearly.
Be submitted as a full image or the original PDF. Cropped or partial documents are not accepted.5. Ensure the address entered during verification matches the address shown on the proof-of-address document. This helps avoid mismatches and ensures a smooth verification process.
Accepted Documents
The following documents are most likely to be accepted as proof of address:
Utility Bills: Gas, electricity, and home internet service (internet box) bills have the highest success rate. Ensure the document is complete, recent, and clearly readable before uploading.
Traditional Bank Statements: While these may be considered, they are less preferred due to the potential for manipulation. Whenever possible, use a utility bill or another stronger proof-of-address document.
Non-Accepted Documents
To avoid delays, do not submit the following as proof of address:
Neo-bank statements (e.g. Wise, N26)
Mobile phone bills
Most government mail
Update : Revolut Proof-of-Address are now accepted.
Common Reasons for Rejection
Proof of address documents may be rejected for the following reasons:
The document is older than 3 months.
The document is cropped, partial, or not clearly readable.
The document is from a neo-bank or another non-accepted source.
Best Practices for Submitting Proof-of-Address
Follow these tips to improve the likelihood of your document being accepted:
Use a Utility Bill: These are the most reliable and widely accepted documents.
Ensure Completeness and Clarity: Submit the full document, ensuring all details are visible and legible.
Check the Date: Verify that the document was issued within the last 3 months.
Match Your Name: Ensure the name on the document matches your ID exactly.
Match Your Address: Ensure the address you enter during verification matches your proof-of-address document exactly.
By adhering to these guidelines, you can minimize delays and ensure a smoother KYC verification process.
Additional Information About Address Handling
Virtual Cards Only: Gnosis App issues only virtual cards, so no physical cards are mailed to any address, regardless of the information on your national ID or proof-of-address document.
Support Access Limitations: For privacy and security reasons, Gnosis App support cannot access or disclose the address details you have on file. Ensure the address you provide during verification is accurate and up-to-date.
Outdated National ID Address: An outdated address on your national ID will not cause any issues related to card delivery, as no physical cards are sent.