Yes. If your personal situation changes in a way that affects the information submitted during your Know Your Customer (KYC) verification, you are required to provide updated details promptly to our Service Providers.
Keeping your KYC data accurate and current is both a regulatory obligation and a condition of continued account access.
Examples of changes that must be reported include, but are not limited to:
A change of legal name (e.g. following marriage or a court order)
A change of residential address or country of residence
A change in nationality or citizenship status
An update to your identity document (e.g. passport renewal)
Any other change that affects the information originally submitted for verification
How do I submit a change to my KYC details?
Personal detail updates are handled exclusively by Gnosis Pay & Monerium's support team.
To request a details change for your Card, you can address your request directly to Gnosis Pay. To request a chance for your IBAN details, please contact Monerium support directly.
Both team will guide you through the required steps and any documentation needed to update your verified profile.
Why can't I update my details myself?
KYC information is subject to strict regulatory requirements. Any modifications must be reviewed and validated by a qualified compliance team to ensure the integrity of your identity verification. Self-service edits are therefore not permitted for this category of account data.