The Shop is pausing from 1 September 2026. We are shaping it around what we build next.
The Shop, previously also called the Marketplace, is a section within the app where you could redeem offers using gCRC.
What is changing
From 1 September 2026:
The Marketplace closes to new orders.
Offers are no longer available, including buying GNO with gCRC at a discount.
Orders placed and confirmed before the pause are unaffected and will be fulfilled as normal.
Orders you have already placed
If you placed and confirmed an order before the pause:
Your order is still being fulfilled.
Delivery estimates are unchanged. Most orders arrive within 5 to 7 business days from confirmation.
Tracking information, where available, is still provided.
For anything to do with an existing order, including status, shipping, delivery or returns, contact the Shop team at the address listed in Need help with a Shop order?
Your transaction history
Past Marketplace activity stays in your transaction history. Each transaction remains labeled so you can identify Marketplace bids, card top ups, and previous offer redemptions. Selecting a transaction shows additional detail.
Is the Marketplace coming back?
It is paused, not closed permanently. We are reshaping it around what we build next, and we will announce it here when there is something to share.
Questions
What happens to my order? Orders confirmed before 1 September 2026 will be fulfilled as normal.
Can I still buy GNO with gCRC at a discount? No. That offer ends with the pause on 1 September 2026.
What can I do with my gCRC now? You can still top up your Gnosis Card with gCRC, and you can still swap gCRC to other currencies. Both work exactly as they do today.
Can I still top up my card? Yes. Card top ups with gCRC are not affected by the pause.
Will the Marketplace come back? It is paused while we reshape it. We will announce any update here.
My order has not arrived and the Marketplace is gone. Who do I contact? The Shop team, at the address listed in Need help with a Shop order?
If you do not hear back within three business days, use the support chat in the Gnosis App.
Where can I see my past Marketplace transactions? They stay in your transaction history, labeled as before.